Last updated: August 28, 2026

This policy explains how returns and refunds work at Camper Haul RV LLC. It applies to orders placed on https://camperhaulrv.com/ and shipped within the United States.

   
Return window 30 days from the delivery date
Condition required Unused, uninstalled, in original packaging with all hardware and documentation
Refund timing 5 to 10 business days after we inspect the return
Who pays shipping You pay return shipping. We pay when the error is ours.
Restocking fee None

Return Window

You have 30 days from the delivery date to request a return. The delivery date is the date the carrier marks the package as delivered.

Requests made after 30 days cannot be accepted. If your item is defective and still under manufacturer warranty, contact us anyway. We will help you open a warranty claim even when the return window has closed.

Condition Required for Return

To be accepted, an item must be:

  • Unused and uninstalled
  • In its original packaging, including inner boxes and protective material
  • Complete, with all hardware, brackets, fasteners, adapters, cables, and printed documentation
  • Free of scratches, grease, sealant, drilled holes, cut wires, or modifications

Items that arrive back used, installed, incomplete, or damaged by the customer will not be refunded. We will contact you and return the item at your expense.

How to Start a Return

  1. Email info@camperhaulrv.com with your order number, the item you want to return, and the reason for the return. Photos help, especially for damage.
  2. Wait for our reply. We respond within one business day.
  3. We will send you an RMA number and the correct return address.
  4. Write the RMA number on the outside of the box and ship the item back.

Do not ship anything back before you receive an RMA number. Packages that arrive without an RMA number cannot be matched to an order and cannot be refunded.

Who Pays Return Shipping

You pay return shipping when you change your mind, ordered the wrong part, or no longer need the item. We recommend a trackable service, since you are responsible for the item until it reaches us.

We pay return shipping when the mistake is ours. That includes:

  • We shipped the wrong item
  • The item arrived damaged
  • The item is defective out of the box
  • The item does not match its listing on our site

In those cases we email you a prepaid return label. Original shipping charges are also refunded when the error is ours.

Restocking Fee

We do not charge a restocking fee. Approved returns are refunded in full for the price of the item.

Refund Method and Timing

Refunds go back to the original payment method used at checkout. We cannot refund to a different card, account, or person.

Once your return arrives, we inspect it within two business days. After the item passes inspection, we issue your refund within 5 to 10 business days. Your bank or card issuer may take a few more days to post the credit to your statement.

We email you when the refund is issued.

Non-Returnable Items

The following cannot be returned:

  • Custom orders, including special-order parts, custom paint, and made-to-order components
  • Installed parts, meaning any item that has been mounted, wired, plumbed, sealed, drilled, or otherwise fitted to a vehicle
  • Clearance items, which are marked final sale on the product page
  • Titled vehicles, including campers, travel trailers, and toy haulers

Titled vehicles are sold under a separate purchase agreement. Cancellation and remedy terms for those units are stated in that agreement and in the manufacturer warranty that comes with the unit.

Damaged, Defective, or Lost Shipments

Visible freight damage. Inspect the shipment before you sign for it. Note the damage on the delivery receipt, then email us photos within 48 hours of delivery. Signing a clean receipt makes a freight claim much harder to win.

Concealed damage. If you find damage after opening the box, email us photos of the item, the box, and the packing material within 5 business days of delivery.

Defective items. Email us within 30 days of delivery with your order number and a description of the fault. We will replace the item, send the missing parts, or refund you.

Lost in transit. If tracking has not updated for 7 business days, contact us. We file the carrier claim and either reship your order or refund it. You do not have to deal with the carrier yourself.

Order Cancellations

You can cancel any order that has not shipped yet, at no cost. Email us with your order number as soon as possible. If we have already handed the package to the carrier, we cannot cancel it, and the order becomes a standard return once it arrives.

Custom orders can only be canceled before production begins.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want. This is faster than an exchange and keeps your new item from sitting in a queue.

If you need the replacement quickly, place the new order right away and return the original once you have your RMA number.

Contact Us About a Return

Camper Haul RV LLC 9310 W Cordelia Road Fairfield, CA 94534

Phone: (321) 297-4535 Email: info@camperhaulrv.com Hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time

You can also send us a message through our contact page, or read more about how we inspect and ship our inventory.