Legal

Refund and Return Policy

You have 30 days to return an eligible purchase.

Overview

You have 30 days to return an eligible purchase from Camper Haul RV.

The 30 days start the day you take delivery or pick the unit up in Fairfield. Returns need our authorization first — text or email before sending anything back.

This policy covers RVs and parts bought from Camper Haul RV LLC. It does not replace any manufacturer warranty.

Return Eligibility

To be accepted, a return must meet all of these:

The request is made within 30 days of delivery or pickup.
You have a return authorization (RMA) number from us, issued before shipping.
The unit or part is in the same condition it was delivered in, apart from normal inspection.
All original paperwork is included bill of sale, manuals, spare keys, and any accessories that came with it.
The RV has not been titled or registered in your name, where titling applies.
Parts are unused and uninstalled, in their original packaging.

An RV that has been lived in, modified, or titled is generally not returnable. Message us anyway — we would rather hear the problem early.

What Cannot Be Returned

Custom orders and special orders
Parts that have been installed or used
Clearance or “as-is” units
Deposits on units built or ordered to your spec

We confirm what applies to your order in writing when we issue your return authorization.

How to Start a Return

Text or email within 30 days. Text 321-297-4535 or email info@camperhaulrv.com. Have your order number and delivery date ready.
Tell us what is wrong. Photos help, especially for damage or a wrong part.
Get your RMA number. We issue it in writing by email. Do not ship anything back without it unauthorized returns are refused at the dock.
Pack and label. Write the RMA number on the outside of the package or on the paperwork for a unit.
Arrange transport. For parts, ship to the address we give you. For an RV, we will schedule freight or a pickup window with you.
Send us the tracking or pickup confirmation so we know it is on the way.

Inspection

Once your return arrives at 9310 W Cordelia Road, we inspect it as soon as we can and email you the result.

We check condition against the delivery paperwork and confirm nothing is missing, installed, or modified. If something reduces your refund, we tell you the amount and why before we process anything.

Refunds

Refunds go back to the original payment method, not a different card or account.

Refunds are issued once inspection is complete. Your bank may take a few more days to post it.

We refund the purchase price of the returned item. Whether original shipping and freight are refunded is confirmed in writing on your return authorization.

Return Shipping and Restocking

Return freight and any restocking fee are confirmed in writing when we issue your return authorization, so you know the cost before you ship anything back.
Where an item arrived damaged, defective, or incorrect, we pay return freight and charge no restocking fee.
We do not accept freight-collect or COD returns.

Damaged, Defective, or Incorrect Items

If your unit or part arrives damaged, defective, or is not what you ordered, we cover it. No restocking fee, and we pay return freight.

Do this right away:

Note the damage on the delivery paperwork before the driver leaves, if you can.
Photograph it damage, packaging, and shipping label.
Contact us right away at 321-297-4535 or info@camperhaulrv.com.

We will repair it, replace it, or refund it.

Cancellations

Before freight is booked. Message us. We cancel the order and refund what you paid, minus any non-refundable deposit.

After freight is booked. You cover freight charges already committed. We tell you the exact amount before you decide.

After delivery. That is a return. Follow the steps above.

Deposits

Deposits on custom or special-order units are non-refundable, because those units are built or sourced for you specifically.

For every other order, we tell you in writing whether your deposit is refundable before you pay it. Ask us to put it on the quote.

Returns and In-House Financing

If you financed the unit with us and return it inside the 30 days:

We close the financing account and stop all future payments.
Payments you already made are refunded, minus any restocking fee and any freight you owe under this policy.
Your down payment is refunded on the same terms.
Because we do not run credit checks or report to credit bureaus, a return does not affect your credit score.

If a balance remains after the refund is applied, we send you a written statement and arrange payment.

Warranty

A return is not the same as a warranty claim.

New units usually carry a manufacturer warranty. Those claims go through the manufacturer, on their timeline and terms, not ours. Message us and we will help you find the right warranty contact and paperwork.

Questions About a Return

Not sure if your situation qualifies? Message us before the 30 days run out.